Return Policy

Last updated April 11, 2021


Thank you for your purchase and we hope you are happy with our service. However, if for any reason you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange minus the cost of your original shipping fee. Please see below for more information on our return policy. PLEASE NOTE: Purchase of dental materials is limited to dental professionals only. Purchase of such products by non-dental licensed individuals is prohibited and on their risk and responsible. 


Email for notification of return items. Include reason and pictures with your order number. 

  • We will pay for the return shipping, if the items are returned unused with original packaging or unopened within 7 days of delivery for a full refund.




  • If you received an incorrect, missing portion or defective item, etc., you must be reported to seller within 3 days after postmarked delivery date.

Note: No credit will be issued for unauthorized notification of returns   

You should expect to receive your refund within 21 days of receiving your package. However please be patient, due to the transit time period to receive your return from the shipper, processing your return, and your bank posting your refund. 


  • Place all return items in its original box along with a copy or original invoice into the retailer’s shipping box or package.
  • In the original box is a Return Shipping Label Authorization (RA) that needs to be placed on the outside of the retailer’s shipping box.
  • Make sure you have followed all procedures before shipping back, in order to receive refund.


  • Returned products may be rejected if items are not in original condition, missing accessories, not in retailer’s box, physical damage by customer, or showing obvious misuse by customer.
  • The following special, customized, or government-regulated items are not returnable:


  1. Any product offered with a short expiration date marked “Clearance or Special Offers”.
  2. Local anesthetics.
  3. Hazardous materials.

If you have any questions concerning our return policy, don’t hesitate to contact us at